Terms of Service

Last Updated: September 30, 2026

Welcome to Unify. These Terms of Service ("Terms") are a legally binding agreement between you and VS-SoftSolutions. By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By accessing or using the Service, you represent and warrant that you have read, understood, and agreed to these Terms and any policies referenced in these Terms, including the Privacy Policy and any posted billing rules. These Terms apply to all users, visitors, account holders, and any person or entity using the Service through an account, API, integration, or linked authentication provider. You further acknowledge that VS-SoftSolutions collects, stores, and processes personal data and usage information as described in the Privacy Policy, which is incorporated into these Terms by reference.

VS-SoftSolutions may revise, replace, or update these Terms at any time in its sole discretion. Updated Terms become effective when posted unless otherwise stated. Your continued use of the Service after an update is effective constitutes your acceptance of the updated Terms. If you do not agree to an update, your only remedy is to stop using the Service and cancel any active subscription.

2. Eligibility, Accounts, and Security

You must be at least 18 years old and legally capable of entering into binding agreements in your jurisdiction. You are responsible for all account activity under your credentials, including activity by authorized and unauthorized users, and for keeping your credentials secure and confidential.

You must provide accurate, current, and complete account information and keep it updated. You may not share accounts in a way that bypasses plan limits, payment obligations, anti-abuse controls, or platform restrictions. VS-SoftSolutions may require additional verification at any time for fraud prevention, security, or compliance purposes.

3. Service Scope and Third-Party Providers

The Service provides access to AI capabilities including, without limitation, text, image, video, audio, and related generation tools, as made available from time to time. The Service may rely on third-party providers, model partners, cloud services, payment processors, and infrastructure vendors. Features, model availability, quality, pricing, speed, and output behavior may change at any time without notice.

You acknowledge that AI-generated outputs are probabilistic and can be inaccurate, incomplete, biased, offensive, misleading, non-compliant, or otherwise unsuitable for your intended purpose. You are solely responsible for reviewing, validating, and deciding whether to use any output. VS-SoftSolutions does not guarantee output fitness, legal compliance, originality, or non-infringement.

Certain features and models available through the Service are supplied by third-party model providers. When you use a feature or model powered by a third party, you agree to comply with that provider’s applicable acceptable-use, prohibited-use, and content policies as updated from time to time, in addition to these Terms. Where those policies are more restrictive than these Terms, the more restrictive terms govern your use of that feature or model. VS-SoftSolutions may suspend, limit, or refuse access to a particular model or feature where a provider requires it, withdraws it, or changes its terms, and may pass through provider-imposed restrictions without notice.

4. Token Usage, Unlimited Generations, and Refund Policy

All purchases made through VS-SoftSolutions, including subscriptions, token packages, credits, and access to unlimited generation features, are subject to the following refund conditions.

a) No Refund After Use

A purchase is no longer eligible for a refund once you have used any portion of the purchased Service. A Service is considered used as soon as any of the following occurs:

  • at least one (1) token, credit, or other usage unit has been consumed;
  • at least one (1) video, image, or other generation has been initiated using an unlimited generation feature;
  • computational resources have been allocated or consumed for a generation you requested;
  • any other paid generation, processing, rendering, or AI functionality included in the purchased plan has been used.

For the avoidance of doubt: if even one token has been used, the purchase is not eligible for a voluntary refund.

If even one generation has been initiated or completed under an unlimited generation plan, the purchase is not eligible for a voluntary refund.

Technical issues do not create a refund entitlement. Except where mandatory applicable law requires otherwise, failed, interrupted, incomplete, delayed, corrupted, or otherwise unsatisfactory generations caused by technical issues — including provider or upstream model outages, API or model errors, timeouts, queue or delivery failures, latency, degraded output quality, maintenance windows, or defects in the Service — do not entitle you to a voluntary refund, and tokens, credits, or generation allowance consumed by such a request are treated as used.

This policy applies regardless of how much of the remaining subscription period, token balance, credit balance, or generation allowance remains unused.

b) Reason for This Policy

Generation requests immediately consume computational resources and create costs for VS-SoftSolutions and its infrastructure providers. For this reason, you are responsible for reviewing your selected subscription, package, pricing, and included features before using the Service.

Once tokens, credits, computational resources, or unlimited generations have been used, VS-SoftSolutions does not provide voluntary refunds, partial refunds, or prorated refunds for the remaining unused portion of the purchase. No voluntary refunds will be issued for dissatisfaction with outputs, non-use of credits, accidental purchases, misunderstood features, output quality concerns, temporary outages, model changes, account restrictions, anti-abuse actions, cancellation timing, subscription renewals, or billing-cycle misunderstandings.

c) Unused Purchases

VS-SoftSolutions may, at its discretion and subject to any separate refund policy communicated at the time of purchase, consider refund requests where:

  • no tokens or credits have been consumed;
  • no unlimited generation has been initiated;
  • no paid generation or processing feature has been used; and
  • the request otherwise satisfies the applicable refund conditions.

This does not apply to subscription renewals. A renewal payment for a new billing period, such as your next monthly payment, is not refunded, even if no tokens or credits have been used in that period.

d) EU and EEA Right of Withdrawal (14 Days)

If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from your purchase within fourteen (14) days of concluding the contract, without giving any reason. This right exists independently of, and is not limited by, subsections (a) to (c) above.

Because the Service is digital content and digital services supplied immediately, you are asked when you create your account to expressly request immediate performance of any paid plan you later purchase and to acknowledge that you lose your right of withdrawal once performance has begun in the manner described below. You give that consent by ticking the required confirmation in the sign-up form, and it applies to each purchase you make afterwards. VS-SoftSolutions records the wording, version, time, and IP country of that confirmation and, after each purchase, sends you an email confirming the contract and your consent, which serves as confirmation on a durable medium.

Your right of withdrawal therefore ends as soon as you consume more than zero (0) paid tokens or credits, or initiate a generation under an unlimited generation feature. Until that moment, you may withdraw and receive a full refund of the amounts you paid, which will be issued without undue delay and in any event within fourteen (14) days of our receiving your withdrawal notice, using the same payment method you used for the purchase.

The right of withdrawal applies to your first purchase of a subscription, not to its automatic renewals. Renewal payments are not refunded, even if no tokens or credits have been used in the new billing period.

Once that point is reached, the right of withdrawal is lost in full and not in part. VS-SoftSolutions retains the entire amount you paid for the purchase concerned, and no refund, partial refund, prorated refund, or proportionate reimbursement is owed for the unused remainder of your subscription period, token balance, credit balance, or generation allowance. Consuming a single paid token or credit, or initiating a single generation under an unlimited generation feature, is sufficient to produce this result, however small a share of the purchase it represents.

e) Statutory Consumer Rights

Nothing in this section excludes, limits, or overrides any mandatory statutory consumer rights that cannot legally be excluded or waived, including rights relating to services that are faulty, not as described, or not supplied.

Where you have a statutory right of withdrawal, cancellation, reimbursement, or other mandatory remedy under applicable law, that statutory right applies notwithstanding the voluntary refund restrictions described above. Where permitted by applicable law, VS-SoftSolutions reserves the right to account for Services, computational resources, or other performance already provided before a valid withdrawal or cancellation request.

5. Billing, Subscriptions, Credits, and Renewals

You may be offered subscription plans, pay-as-you-go credit purchases, or both. Subscription and billing terms, including recurring billing, billing cycle, trial behavior, taxes, discounts, and promotional eligibility, are determined by your selected checkout configuration and applicable payment processor terms at the time of purchase.

If your plan renews automatically, you authorize recurring charges until cancellation is effective. Cancellation may take effect at period end, immediately, or according to plan-specific logic displayed in the product at cancellation time. Credits may be granted, adjusted, expired, removed, or revoked according to plan rules, anti-fraud controls, failed-payment handling, or administrative correction.

Cancellation is self-service and must be carried out by you. You cancel from the billing page in your account at /billing, which takes you to the payment processor’s customer portal to confirm. VS-SoftSolutions does not cancel subscriptions for you under any circumstances, including where you expressly ask us to. We will not cancel on your behalf even if you request it, and support staff are not permitted to perform a cancellation for you. A support ticket, Discord message, email, live chat, or any other request asking us to cancel is not itself a cancellation, is not treated as one, and does not stop the next renewal charge; only completing the cancellation yourself in the customer portal reached from /billing does. It is your responsibility to complete it before your next renewal date. If you do not, the renewal charge stands: a renewal charge that occurs because you did not cancel in time, or because you asked us to cancel instead of cancelling yourself, is not a ground for a refund, and no refund, partial refund, or prorated refund will be issued for it. This does not restrict any termination right you have under mandatory applicable law, or your ability to contact us if the cancellation function is genuinely unavailable to you.

If you cancel a subscription, you keep the credits already granted to you for billing periods you have paid for, and you may continue to spend them until they reach their normal expiry date under Section 6. What cancellation stops is future grants: no further monthly or daily credits are issued after cancellation is requested, and plan-specific benefits such as unlimited generation access end as described in the product at cancellation time. Credits granted under a promotional trial or introductory period may be withdrawn if you cancel during that trial or introductory period, and credits attributable to a refunded, reversed, or disputed payment may be removed under Section 7 and Section 15.

Any displayed or communicated credit or usage estimate is informational and may vary by model, feature, output length, resolution, provider-side behavior, and internal safety or quality controls. VS-SoftSolutions may update pricing, credit conversion, limits, and pack structures at any time, prospectively and, where required, with notice.

Where VS-SoftSolutions increases the recurring price of an active subscription, we will notify you by email to the address on your account at least thirty (30) days before the increase takes effect. A price increase applies only from the start of your next billing period; the price of your current, already-paid period does not change. If you do not accept the new price, you may cancel before the increase takes effect as described above. This paragraph concerns recurring subscription pricing and does not restrict our ability to change the price of new purchases, credit packs, or one-time purchases prospectively.

6. Credit Expiry, Access Limits, and Benefit Revocation

Credits may carry expiration windows, usage restrictions, source rules, and plan-specific limitations. Unused credits may expire without compensation. Promotional, trial, goodwill, daily, or bonus credits may have separate validity periods and may be revoked if abuse, fraud, duplicate account behavior, policy violations, or payment reversals are detected.

Access to certain features, models, or generation modes may depend on active subscription status, account standing, payment confirmation, anti-abuse checks, and operational limits. VS-SoftSolutions may limit, throttle, pause, or revoke access where necessary to protect platform integrity, legal compliance, provider requirements, or service continuity.

Plans, tiers, or features marketed as “unlimited” provide unmetered access for normal individual use and are subject to fair use and to the operational controls described in this section. To protect service quality for all users, VS-SoftSolutions may apply rate limits, concurrency limits, and queue prioritization to unlimited usage, and may restrict, throttle, pause, or place on a slower processing queue any usage that is automated, shared between users, resold, or that materially exceeds typical individual use. Unlimited generations may run on a processing queue separate from credit-based generations. Generation speed, queue position, and parallel generation capacity are not guaranteed and may adjust dynamically with overall platform load. Unlimited access does not include resale, bulk or programmatic generation, or generation on behalf of third parties, unless expressly agreed by us in writing.

7. Chargebacks, Payment Disputes, and Fraud Controls

If you initiate a chargeback, payment dispute, reversal, or unauthorized payment claim for a valid charge, VS-SoftSolutions may suspend or terminate your account, revoke credits, and recover outstanding amounts, fees, losses, and reasonable administrative costs to the fullest extent permitted by law.

VS-SoftSolutions may use risk scoring, identity checks, transaction controls, and anti-abuse mechanisms to detect fraud and platform misuse. We reserve the right to block transactions, delay fulfillment, require verification, or deny service where fraud risk or policy breach is suspected.

8. Acceptable Use and Prohibited Conduct

You agree to use the Service in compliance with all applicable laws, regulations, and third-party terms, including the model-provider policies referred to in Section 3. You may not use the Service, and may not permit anyone else to use it, to do any of the following.

a) Illegal and harmful content

  • Violate any applicable law, regulation, sanctions regime, or court order, or infringe the rights of any third party.
  • Generate, upload, request, or distribute child sexual abuse material, or any content that sexualizes, exploits, or endangers a minor, whether the depiction is real, synthetic, stylized, or AI-generated. This prohibition is absolute and admits no exception.
  • Generate or distribute non-consensual intimate or sexualized imagery of a real person, including sexualized depictions derived from a photograph, likeness, or voice without that person’s documented consent.
  • Generate or distribute content that promotes, encourages, glorifies, or gives instructions for suicide, self-harm, or disordered eating.
  • Generate or distribute content that incites or threatens violence, promotes terrorism or violent extremism, or that harasses, defames, degrades, or targets an individual or a group.
  • Generate or distribute content intended to deceive, defraud, or manipulate, including synthetic media of real people intended to mislead, fabricated evidence, forged identity or official documents, or material supporting a scam or fraudulent scheme.
  • Generate or distribute malware, exploits, phishing material, or anything designed to compromise systems, accounts, or credentials.
  • Infringe intellectual property, privacy, publicity, or confidentiality rights.

b) People, likeness, and biometric data

  • Submit an image, video, or audio recording of an identifiable person unless you have obtained every consent, release, and permission required by applicable law from that person, and are entitled to grant the licenses in Section 9.
  • Create synthetic media depicting a real, identifiable person, including a public figure, without their consent or another lawful basis, where it is likely to mislead as to what that person said, did, or endorsed.
  • Use the Service to identify, verify, or authenticate any individual, or submit biometric identifiers or templates — such as fingerprints, iris or retinal scans, hand geometry, or precomputed faceprints or voiceprints — as Input. This does not prevent you from submitting photographs, video, or audio for features that operate on a face or a voice, subject to the consent requirements above.
  • Use the Service to infer, predict, or categorize the sensitive or protected attributes of an identifiable individual, such as racial or ethnic origin, national origin, religion, political opinion, sexual orientation, health or disability status, or trade-union membership.
  • Submit sensitive personal data about yourself or anyone else in text prompts, including government-issued identifiers, financial account numbers, health information, precise geolocation, or account credentials.

c) Platform integrity and safety systems

  • Reverse engineer, decompile, disassemble, probe, scrape, exploit, or disrupt the Service, its systems, or the models made available through it.
  • Circumvent, disable, defeat, or attempt to bypass any content filter, safety system, moderation measure, watermark, provenance signal, or other technical or policy limitation, including by prompt injection, “jailbreaking”, encoding tricks, or comparable techniques.
  • Bypass usage limits, anti-abuse controls, rate limits, or payment obligations, including by creating multiple accounts, distributing requests across accounts, or sharing credentials.
  • Use bots, crawlers, scripts, or other automated methods that degrade service performance or reliability.
  • Exploit or publicly disclose a security vulnerability in the Service before reporting it to us and allowing a reasonable opportunity to investigate and remediate it.
  • Impersonate any person or entity, including our staff, or misrepresent your affiliation with VS-SoftSolutions.
  • Remove, obscure, or alter any copyright, trademark, watermark, provenance, or proprietary notice, or misuse our trademarks, including in metatags or hidden text.

d) Models, data, and competing services

  • Use the Service, any Output, or any data derived from either to train, fine-tune, distill, or otherwise transfer knowledge to any machine-learning model, neural network, or artificial intelligence system, whether or not it competes with the Service, except as expressly authorized by us in writing.
  • Provide standalone access to the underlying models to third parties, or act as a pass-through, proxy, reseller, or service bureau for the Service without independent added value.
  • Resell, sublicense, rent, lease, frame, or otherwise commercially exploit access to the Service, other than your permitted use of Output under Section 9.
  • Process data categories subject to sector-specific regulation, such as protected health information or payment card data, unless we have agreed to it in writing.

e) Enforcement

We may investigate suspected violations of this section and may remove or disable content, restrict features, and suspend or terminate accounts in accordance with Section 10. We may report violations and the associated account information to law enforcement or other competent authorities where we reasonably believe this is necessary or legally required, and may refer the matter to the relevant model provider under its own policies. To report content on the Service that you believe is illegal or infringing, see Section 18.

f) Monitoring and removal of content

VS-SoftSolutions may, but is not obliged to, monitor, scan, and review Input, Output, published content, and account activity to enforce these Terms, protect users and third parties, and comply with the law. This may include automated tools, such as content filters, classifiers, hash matching, and the moderation systems of our model providers, applied before, during, or after a generation, as well as human review by authorized personnel on the grounds described in Section 9. Monitoring does not guarantee that prohibited content will be detected, and our not acting on particular content does not mean that we have reviewed or approved it.

We may block any request, refuse to deliver any Output, and delete, remove, or disable access to any Input, Output, or published content, at any time and without prior notice, where we reasonably believe it breaches these Terms, a model provider’s policies, or applicable law, or exposes VS-SoftSolutions, other users, or third parties to harm or legal risk. Where we remove or restrict your content, Section 18 applies to the statement of reasons and to contesting the decision.

g) Child sexual abuse material

We have zero tolerance for child sexual abuse material (“CSAM”) and for any other content described in the second item of Section 8(a). Where we detect or are made aware of such content, or of any attempt to generate, request, or upload it, including an attempt that our safety systems blocked, we will:

  • suspend and permanently terminate the account concerned, and any other account we reasonably believe belongs to the same person, immediately and without prior notice, with the consequences described in Section 10;
  • report the content, together with the associated account, technical, and transaction information, including the relevant prompts and files, to the competent law-enforcement authorities and, where appropriate, to recognized child-protection reporting organizations, as required or permitted by law;
  • preserve the content and related records for as long as necessary for the investigation or as required by law, notwithstanding any deletion request or Section 19; and
  • cooperate with law-enforcement requests relating to it.

We will not notify you before making such a report, and nothing in these Terms, including Sections 9 and 19, limits our ability to make it. Anyone may report suspected CSAM to us anonymously as described in Section 18.

9. User Content and AI Output Responsibility

You are solely responsible for all prompts, files, instructions, media, and other content you submit to the Service ("Input"), and for any use of generated output ("Output"). You represent that you have all rights, permissions, and legal bases required to submit Input and to use Output.

Output is generated by AI models at the direction of the user who submits the request. VS-SoftSolutions does not author, pre-approve, or endorse any Input or Output, or any content that users publish or share through the Service, including in a public gallery or showcase, and such content does not represent the views of VS-SoftSolutions. The use of automated safety systems does not mean that we have reviewed or approved any particular content. To the fullest extent permitted by law, VS-SoftSolutions is not responsible or liable for Input or Output, or for any content created, published, or shared by a user, and responsibility for that content lies solely with the user who created, published, or shared it. This does not limit our rights under Section 8, our obligations to act on illegal content once we become aware of it under Section 18, or any liability that cannot be excluded under Section 12.

Where your Input contains the name, likeness, face, voice, or other identifiable attributes of any person, including yourself, you represent that you have obtained every right, release, and consent required under applicable law from that person, both for the processing of that material through the Service and for the generation, use, and distribution of the resulting Output. You are responsible for making any disclosure that applicable law requires you to give that person.

The Service may process Input through third-party providers to deliver features. You must independently review Output before relying on it for legal, medical, financial, safety-critical, employment, compliance, or high-risk use cases. You assume all risk from your decisions and downstream use.

Seedance AI-character references

If an image or video you upload for Seedance contains a person, by uploading it you confirm and represent that it depicts a fictional AI-generated character and does not depict or closely imitate a real person. You must not submit images or videos of real people through this AI-character reference workflow.

Face-containing Seedance images are screened for recognized public-figure similarity. Eligible person images and all Seedance reference videos are uploaded through temporary private AIGC assets and an asset group with provider moderation enabled. These temporary BytePlus resources are scheduled for deletion when the related video job completes, fails, or is cancelled, with a cleanup backstop for abandoned jobs. Additional processing details are described in the Privacy Policy.

Ownership of Input and Output

As between you and VS-SoftSolutions, you retain all rights you hold in your Input, and VS-SoftSolutions claims no ownership of your Input or of the Output generated from it. To the extent rights in Output arise and can be held or assigned under applicable law, those rights are yours, subject to these Terms and to the terms of the model provider used for the request. You acknowledge that AI-generated material may not be protectable in some jurisdictions, that identical or similar Output may be produced for other users, and that VS-SoftSolutions therefore cannot grant or guarantee exclusivity in any Output.

VS-SoftSolutions does not restrict your commercial use of Output. Subject to these Terms, to applicable law, and to the terms of the model provider used for the request, you may use, reproduce, publish, distribute, and sell Output, and may transfer or sublicense your rights in Output to your clients or to other third parties. Your rights in Output you have generated and exported survive cancellation of your subscription and deletion or termination of your account. This does not relieve you of your obligations under Section 8, and does not transfer to you any right in the Service or in the underlying models, which is governed by Section 16.

License you grant to us

So that we can operate the Service, you grant VS-SoftSolutions a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, encode, transcode, resize, create thumbnails and preview versions of, and display back to you your Input and Output. This license exists solely to deliver the features you request — running generations, keeping your history, serving media from cloud object storage, providing support, and securing the Service — and is sublicensable only to the infrastructure and model providers used for those purposes. It does not permit VS-SoftSolutions to sell your content or to use it for unrelated purposes. It ends when you delete the content or your account, except for copies held in routine backups until those expire and for material we are required to retain by law.

Publishing to public areas of the Service

Parts of the Service allow you to publish a generation to a public gallery or showcase. Publishing is optional and is always your choice. When you publish, you additionally grant VS-SoftSolutions a non-exclusive, royalty-free license to display that generation, together with its prompt, title, description, and your public profile name and picture, publicly within the Service, including on our landing page and in in-product showcases, and to use it in promotional material for the Service. You may unpublish at any time, and we will stop displaying the item within the Service without undue delay. Copies already downloaded, cached, or redistributed by third parties cannot be recalled, and promotional material already published may remain in circulation.

Access to your content and model training

VS-SoftSolutions does not use your Input or Output to train AI models and does not sell it. Your content is not routinely viewed by our personnel. Human access is limited to authorized personnel, and only to the extent necessary to respond to a support request you have made, to investigate a report or a suspected breach of Section 8, to investigate a security or fraud incident, to correct a technical fault where no less intrusive method is available, or to comply with a binding legal request. Model and infrastructure providers process your Input as needed to fulfill your requests, under their own terms, which we do not control. Further detail is set out in the Privacy Policy.

10. Suspension, Restriction, and Termination

VS-SoftSolutions may suspend, restrict, or terminate your access immediately, with or without notice, for suspected policy violations, payment failures, fraud indicators, legal risk, provider restrictions, security concerns, abusive usage, or operational necessity. We may also remove or disable content where required.

Upon termination by VS-SoftSolutions under this section, your right to use the Service ceases immediately. Any remaining credits, unused subscription value, promotional grants, or pending features are forfeited and are not refundable except where required by non-waivable law. This section governs termination by VS-SoftSolutions; it does not apply where you simply cancel a subscription yourself, which is governed by Section 5.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. VS-SoftSolutions does not warrant uninterrupted service, error-free operation, specific model availability, or guaranteed performance.

No statement, documentation, support response, roadmap, estimate, or marketing material creates a warranty or binding commitment unless explicitly stated in a signed agreement by an authorized representative of VS-SoftSolutions.

Output

VS-SoftSolutions makes no representation or warranty as to the originality, uniqueness, legality, accuracy, or fitness of any Output. Output may contain errors, omissions, offensive material, or material resembling third-party content. We do not carry out rights clearance, provenance checks, or trademark or copyright searches on your Input or on the resulting Output. You are solely responsible for any clearance necessary before you use, publish, or distribute Output.

Output is not legal, medical, financial, tax, or other professional advice, and must not be relied on as a substitute for consulting a qualified professional.

Third-party infrastructure

The Service depends on third-party model providers, GPU capacity, cloud vendors, and network infrastructure. Output quality, generation speed, latency, throughput, queue times, and availability may be affected by the performance or availability of that infrastructure. Any generation time shown in the Service is an estimate only. We give no warranty in respect of third-party infrastructure and are not liable for delay, interruption, degraded performance, or reduced Output quality attributable to it, subject always to Section 12.

Beta and experimental features

Features labelled beta, preview, experimental, or similar are made available for evaluation without warranty of any kind and may be changed, limited, or withdrawn at any time.

Nothing in this section excludes or limits any warranty, conformity right, or remedy that mandatory consumer law provides and that cannot lawfully be excluded, including statutory rights in respect of digital content and digital services that are faulty, not as described, or not supplied.

12. Limitation of Liability

To the fullest extent permitted by law, VS-SoftSolutions and its affiliates, officers, directors, employees, contractors, licensors, and suppliers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunity, or interruption, arising from or related to your use of the Service.

To the fullest extent permitted by law, the total aggregate liability of VS-SoftSolutions for all claims related to the Service shall not exceed the total amount paid by you to VS-SoftSolutions for the Service in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits the liability of VS-SoftSolutions where such exclusion or limitation is not permitted by applicable mandatory law. In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for injury to life, body, or health, for intent or gross negligence, for fraud or fraudulent misrepresentation, under applicable product liability legislation, or for breach of an obligation whose fulfilment is essential to the proper performance of these Terms and on whose observance you may reasonably rely. In the last case, liability is limited to the foreseeable damage typical for this type of contract. The limitations in this section apply only to the extent permitted by the law applicable to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless VS-SoftSolutions and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service, (b) your Input or Output use, (c) your violation of these Terms, or (d) your violation of law or third-party rights.

VS-SoftSolutions may, at its own cost, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate reasonably in asserting any available defense. This section does not require you to indemnify VS-SoftSolutions for its own intent, gross negligence, or fraud, and applies only to the extent permitted by the law applicable to you. Where you are a consumer, this section applies only to claims arising from your breach of these Terms or your violation of law or third-party rights. Your obligations under this section survive termination of your account and of these Terms.

14. Governing Law and Dispute Resolution

These Terms are governed exclusively by the laws of the Federal Republic of Germany, excluding conflict-of-laws rules. To the extent permitted by law, exclusive jurisdiction and venue for disputes arising out of or in connection with these Terms or the Service shall be the registered office of VS-SoftSolutions.

Where mandatory consumer law provides otherwise, those mandatory rights remain unaffected. If applicable law requires or permits consumer arbitration participation, such processes may be used as provided by statute.

15. Credit Balance Adjustments

VS-SoftSolutions reserves the right, at its sole and absolute discretion, to adjust your credit balance at any time, with or without prior notice, under the following circumstances:

a) Deductions for Prohibited or Inappropriate Conduct

If VS-SoftSolutions determines, in its sole discretion, that you have engaged in conduct that violates these Terms, the Acceptable Use Policy, applicable law, or any behavioral guidelines published on the platform, including but not limited to abusive, harassing, hateful, fraudulent, deceptive, obscene, exploitative, or otherwise inappropriate behavior directed at the Service, its staff, other users, or third parties, VS-SoftSolutions may deduct credits or other account balances as a remedial or disciplinary measure, in addition to and without prejudice to any other rights and remedies available under these Terms or at law (including suspension, termination, and legal action).

Such deductions shall be proportionate to the severity and frequency of the violation as reasonably determined by VS-SoftSolutions. The determination of what constitutes inappropriate behavior is at the sole discretion of VS-SoftSolutions and is final and binding.

b) Credits for Platform Errors and Miscalculations

In the event that a technical error, billing miscalculation, system malfunction, or other platform-side defect results in an incorrect deduction of credits from your account, VS-SoftSolutions reserves the right to credit, restore, or otherwise adjust your balance to correct the error. Such corrections may be applied retroactively and without individual notice.

VS-SoftSolutions is under no obligation to identify or correct every error automatically. If you believe your balance has been affected by a platform error, you must notify us in writing at the contact address provided below within thirty (30) days of the alleged error. Failure to report a suspected error within this period constitutes a waiver of any claim related to that adjustment.

c) General Adjustment Rights

VS-SoftSolutions may additionally adjust credit balances to comply with legal or regulatory requirements, enforce anti-fraud or anti-abuse controls, correct duplicate grants, resolve payment processing discrepancies, or maintain system integrity. All balance adjustments are made without liability to VS-SoftSolutions except where prohibited by non-waivable law.

By continuing to use the Service, you acknowledge and consent to the adjustment rights described in this section. Credit balances do not constitute currency, stored value, property, or any form of legally enforceable entitlement except to the extent expressly required by applicable law.

d) Suspicious Payment Activity and Fraudulently Funded Balances

If VS-SoftSolutions determines, in its sole reasonable discretion, that any credits in your account were funded, directly or indirectly, through suspicious, unauthorized, or fraudulent payment activity — including but not limited to the use of stolen, compromised, or unauthorized payment credentials; disputed or reversed transactions indicative of card fraud; identity theft; or any payment that triggers a fraud alert from our payment processor or financial institution — VS-SoftSolutions reserves the right to immediately and without prior notice deduct, freeze, or permanently revoke the credits associated with or attributable to such payment.

This right applies regardless of whether a chargeback or formal dispute has been filed, and regardless of whether you personally initiated or were aware of the fraudulent payment. VS-SoftSolutions may take this action as a precautionary measure to protect the integrity of the platform, comply with applicable financial regulations, and safeguard legitimate users and payment network obligations. Deductions under this subsection do not entitle you to any refund, compensation, or restoration of balance, except where non-waivable law requires otherwise.

If you believe a deduction under this subsection was made in error, you must contact us in writing at the address below within fourteen (14) days of the action, providing sufficient evidence to support your claim. VS-SoftSolutions will review such requests in good faith but is under no obligation to reverse a deduction unless it determines, at its sole discretion, that the deduction was made in clear error.

16. Ownership of the Service and License to Use It

The Service, including the website, applications, user interfaces, designs, text, graphics, logos, software, workflows, prompt tooling, model routing and orchestration logic, documentation, and all related intellectual property, is owned by VS-SoftSolutions or its licensors and providers, and is protected by intellectual property law. Except for the rights expressly granted in these Terms, no right, title, or interest in the Service passes to you.

Subject to your compliance with these Terms, VS-SoftSolutions grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal or internal business purposes, and to use Output as described in Section 9. This license ends automatically when your right to use the Service ends.

You may not remove, alter, or obscure any copyright, trademark, watermark, provenance signal, or other proprietary notice in or accompanying the Service or any Output. The VS-SoftSolutions and Unify names and logos are our trademarks. You may not use them without our prior written consent, other than to refer factually to the Service.

We may reclaim, or require you to change, any username or public profile name, including where it infringes the rights of a third party, impersonates another person, or is misleading or offensive.

17. AI Transparency, Provenance, and Disclosure

Output produced through the Service is artificially generated or manipulated. Where applicable law requires that AI-generated or AI-manipulated content be disclosed as such — including when you publish or distribute synthetic media depicting real people — you are responsible for making that disclosure. VS-SoftSolutions does not make it on your behalf.

VS-SoftSolutions and its model providers may embed machine-readable watermarks, metadata, or content-provenance signals, such as those based on the C2PA / Content Credentials standard, in Output so that it can be identified as AI-generated. Such markings may be imperceptible and may be detectable by third parties. We do not warrant that a marking will be applied to, or will persist in, every Output, and the behavior of provider-applied markings is outside our control. You may not remove, alter, degrade, or obscure any such marking.

Where the Service indicates which model produced a given Output, that information is provided for transparency and may change as models are added, versioned, substituted, or withdrawn.

18. Reporting Illegal or Infringing Content

If you believe that content available through the Service is illegal, infringes your rights, or breaches Section 8, you may notify us at unify.help@outlook.de. So that we can act on your report, please include: (a) a sufficiently substantiated explanation of why you consider the content illegal or infringing; (b) a clear indication of its exact electronic location, such as the URL or a link within the Service; (c) your name and email address, except where the report concerns child sexual abuse material or non-consensual intimate imagery, which you may report anonymously; and (d) a statement confirming your good-faith belief that the information in the report is accurate and complete.

Where you assert infringement of an intellectual property right, please also identify the right concerned and confirm that you are the rightholder or are authorized to act on the rightholder’s behalf.

We will review reports without undue delay, in a diligent, non-arbitrary, and objective manner, and will take whatever action we consider appropriate, which may include removing or disabling access to the content, restricting features, or suspending or terminating the account concerned. We will inform you of our decision, and where we act against content we will give the affected user a statement of reasons unless the law provides otherwise. If you believe your content was removed or restricted in error, you may contest the decision by writing to the same address, and we will review the matter.

Non-consensual intimate imagery

If you are depicted in intimate imagery made available through the Service without your consent, or you are authorized to act for the person depicted, contact us at unify.help@outlook.de with enough information to identify the content and a statement that it was shared without consent. We treat such reports as a priority, will remove validly reported material, and will remove or disable identical copies of which we become aware.

Repeat infringement and abusive reports

We may suspend or terminate, after prior warning where appropriate, the account of any user who repeatedly provides illegal or infringing content, and may suspend the handling of reports from any party who repeatedly submits manifestly unfounded ones.

If we notify you in good faith that your content or Output is illegal, infringing, or in breach of these Terms, you will promptly stop using and distributing it, delete it from the systems within your control, and refrain from regenerating substantially the same material.

19. Content Storage, Retention, and Account Deletion

Except as set out in this section or required by law, VS-SoftSolutions has no obligation to store your Input, Output, or generation history, and is not responsible for the deletion, corruption, loss, or failure to store any content. You are responsible for downloading and keeping your own copies of any Output you wish to retain. We may set and change reasonable limits on file size, storage volume, storage duration, and retention, and these may differ by plan.

You may delete individual content at any time from within the Service. You may delete your account from your account settings or by contacting us. When you delete your account we will delete or irreversibly anonymize your Input, Output, and generation history within thirty (30) days, other than data we are required to retain by law, such as records needed for accounting, tax, or payment obligations, and copies held in routine backups until those backups expire on their normal cycle.

If you ask us to restore your account within that thirty (30) day period, we will use reasonable efforts to do so. Once the period has expired, deleted content cannot be recovered.

Where an account has had no sign-in, no generation activity, and no active subscription for a prolonged period, we may classify it as inactive and may move stored content to lower-cost archival storage, from which retrieval may be slower, or delete it, in each case after giving reasonable prior notice by email to the address on the account. This does not affect Section 6.

20. Feedback

If you send us ideas, suggestions, feature requests, bug reports, or other feedback about the Service, you do so voluntarily and at your own risk. We may use, reproduce, modify, and implement that feedback for any purpose without restriction, attribution, or compensation to you, and we are under no obligation to keep it confidential or to act on it. This gives us no rights in your Input or Output, which remain governed by Section 9.

21. Taxes

Prices shown in the Service are stated inclusive or exclusive of value added tax (VAT) or an equivalent sales or consumption tax, as indicated at checkout. Where VS-SoftSolutions is required to collect VAT or an equivalent tax, it is charged in addition to the stated price unless that price is shown as tax-inclusive, and is determined by the place-of-supply rules applicable to your location. You are responsible for giving us accurate location details and, where relevant, a valid VAT identification number, and for the consequences of giving inaccurate details.

If you are a business customer in a jurisdiction where the reverse-charge mechanism applies and you supply a valid VAT identification number, VAT will not be charged and you are responsible for accounting for it. You are responsible for any other tax, duty, withholding, or levy arising in connection with your use of the Service, other than taxes on our income.

22. General Provisions

Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions continue in full force. Where you are a consumer, an invalid provision is replaced by the applicable statutory rule.

Assignment

You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent. VS-SoftSolutions may assign or transfer these Terms, in whole or in part, to an affiliate or to a successor in connection with a reorganization, change of legal form, merger, acquisition, or sale of the business or its assets. Where you are a consumer and such a transfer takes place, you may terminate your contract with effect from the date of the transfer if you do not accept it.

Force majeure

VS-SoftSolutions is not liable for any delay in or failure of performance caused by events beyond its reasonable control, including natural events, war, terrorism, civil unrest, epidemics, strikes, power or network failure, cyber attack, governmental action, and the failure, withdrawal, or unavailability of connected AI models, providers, or APIs. This does not affect your statutory rights or Section 12.

No waiver

A failure or delay in enforcing any provision is not a waiver of that provision or of any other, and does not prevent us from enforcing it later.

Electronic communications

You agree that we may communicate with you electronically, including by email to the address on your account and by notices posted within the Service, and that such communications satisfy any legal requirement that they be in writing, subject to any mandatory requirement of form. You are responsible for keeping a valid email address on your account; a notice sent to that address is effective even if it does not reach you because the address is out of date or misconfigured. Notices to VS-SoftSolutions may be sent to the address in Section 23 or to the postal address in our Impressum.

Language

These Terms may be made available in more than one language. Where a translation is provided for convenience and a discrepancy arises, the English version governs, except where mandatory law in your country of residence requires the version in your local language to prevail.

Entire agreement

These Terms, together with the Privacy Policy and any plan-specific, feature-specific, or promotion-specific terms presented to you at sign-up or at the time of purchase, constitute the entire agreement between you and VS-SoftSolutions regarding the Service, and supersede any prior understanding on that subject. Where such specific terms conflict with these Terms, the specific terms govern for that plan, feature, or promotion.

Survival

Provisions which by their nature are intended to survive termination will survive it, including without limitation Sections 4, 7, 9, 11, 12, 13, 14, 15, 16, and 22.

No subsequent registration

If we terminate your account for a breach of these Terms, you may not re-register or access the Service through another account, name, or identity without our prior written consent.

23. Contact Information

For questions about these Terms, please contact us at:
unify.help@outlook.de